Transaction Performance Analysis Module (TPAM)

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With turnaround time such a critical component of user satisfaction, interlibrary loan departments rely heavily upon statistical reports. ILLiad’s Web Reports are a fantastic resource for analyzing the performance of your interlibrary loan department; but for the goals of the Project, as with any consortium, a higher level of analysis is needed to analyze performance at a group level. That led the IDS Project to develop the Transaction Performance Analysis Module (TPAM). The TPAM is a web-based service that pulls the ILLiad transaction data from each member’s SQL server into real time reports (with each report limited by date range and request type). Two particularly useful reports are the:

Figure 1. Project Overview Chart

This level of analysis can help interlibrary loan staff determine where things are working well, but more importantly what can be improved. For example, in Figure 2, the average time that 3 articles spent in the delivery process was 11.22 hours. This indicates that either Odyssey or Ariel was not being utilized. Had it been, it is likely that 10 to 11 hours could have been saved.