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  1. Direct Request
  2. Custom Holdings
  3. Copyright
  4. Email Routing
  5. Cancellations
  6. Odyssey Trusted Sender
  7. Multiple Address Sites
  8. Web Circulation
  9. Print Templates
  10. Stale Request Processing
  11. Customer Management
  12. Clearing Errors and Flagged Requests
  13. Customizing Layouts
  14. Customizing Queues
  15. Buy vs. Borrow
  16. Document Delivery - Sustainable Workflow
  17. Chapter 17 (No links)
  18. "Hold for Pickup" and "Mail to Address"
  19. "Circulation-Friendly" Print Templates
  20. Share and Share Alike
  21. Effective, Efficient Environments
  22. Efficient Search and Retrieval
  23. Keeping Organized
  24. Billing
  • Appendix A (No links)
  • Appendix B
  • Appendix C (No links)
Quick Reference
  1. ILLiad 8 Documentation: Ports Needed
Chapter 1: Direct Request
  1. Workflow Toolkit: Direct Request
  2. ILLiad 8 Documentation: Unmediated ILL - Direct Request
  3. OCLC: Direct Request
  4. OCLC: Direct Request Planning Guide
Chapter 2: Custom Holdings
  1. Workflow Toolkit: Custom Holdings and EMST
  2. ILLiad 8 Documentation: Maintenance Functions - Custom Holdings
  3. OCLC: How to Create Custom Holdings (video)
  4. ShareILL: Custom Holdings
Chapter 3: Copyright
  1. Coalition for Networked Information (CNI): CONTU Guidelines
  2. ILLiad 8 Documentation: Clearing Copyright
  3. Copyright Clearance Center (CCC)
  4. CCC Get It Now Service
Chapter 4: Email Routing
  1. Workflow Toolkit: Email Routing
  2. ILLiad 8 Documentation: Customizing Emails - Email Routing
Chapter 5: Cancellations
  1. Workflow Toolkit: Cancellations - Borrowing
  2. ILLiad 8 Documentation: Cancelling Requests
Chapter 6: Odyssey Trusted Sender
  1. Workflow Toolkit: OdysseyAutoElecDel
  2. ILLiad 8 Documentation: Processing Electronic Delivery - Automated Electronic Delivery
Chapter 7: Multiple Address Sites
  1. ILLiad 8 Documentation: The Lender Address Form
  2. ShareILL: Processing Center
Chapter 8: Web Circulation
  1. ILLiad 8 Documentation: Web Circulation
  2. ShareILL: Processing Center
Chapter 9: Print Templates
  1. Workflow Toolkit: PrintDocumentsPath
  2. ILLiad 8 Documentation: Printing Basics
  3. Workflow Toolkit: Newest print templates
Chapter 10: Stale Request Processing
  1. ILLiad 8 Documentation: ILLiad Reports
  2. ILLiad 8 Documentation: Administrative Reports - Outstanding Requests
  3. ILLiad 8 Documentation: Processing - Borrowing - OCLC Special Messages
  4. OCLC: Special Messages
Chapter 11: Customer Management
  1. ILLiad 8 Documentation: Clearing Customer Authentication
  2. ILLiad 8 Documentation: Patron Authentication Methods
  3. ILLiad 8 Documentation: LDAP Authentication
  4. ILLiad 8 Documentation: The ILLiad Database Manager - Deleting Patron Records/Blocking Users in the ILLiad Database
Chapter 12: Clearing Errors and Flagged Requests
  1. ILLiad 8 Documentation: Maintenance Functions - Custom Holdings
  2. OCLC: Special Messages
Chapter 13: Customizing Layouts
  1. Atlas Training Video: Version 8 Custom Layouts
  2. ILLiad 8 Documentation: Working with Client Layout and Design - The Customization Form Tabs
Chapter 14: Customizing Queues
  1. ILLiad 8 Documentation: System Routing - Routing Rules - Creating Custom Queues
  2. ILLiad 8 Documentation: Customizing the Client Interface - The Barometer Exclusions Table
  3. ILLiad 8 Documentation: Routing Requests to Other Queues
Chapter 15: Buy vs. Borrow
  1. Getting It System Toolkit (GIST)
  2. Copyright Clearance Center - Get It Now Service
  3. ILLiad 8 Documentation: Addons Directory
  4. Workflow Toolkit: Purchasing Workflow
Chapter 16: Document Delivery - Sustainable Workflow
  1. Workflow Toolkit: Document Delivery Workflow
  2. ILLiad 8 Documentation: Document Delivery
  3. Workflow Toolkit: Odyssey Helper
  4. ILLiad 8 Documentation: Using Odyssey Helper
  5. Atlas Training Video: Odyssey Helper
Chapter 18: "Hold for Pickup" and "Mail to Address"
  1. ILLiad 8 Documentation: The ILLiad Customization Manager - Email
  2. ILLiad 8 Documentation: Customizing Printer Templates - Document Delivery
  3. ILLiad 8 Documentation: System Routing - Routing Rules
  4. Workflow Toolkit: Print Templates - Doc Del
Chapter 19: "Circulation-Friendly" Print Templates
  1. ILLiad 8 Documentation: Customizing Printer Templates - Document Delivery
Chapter 20: Share and Share Alike
  1. IDS Project: Transaction Performance Analysis Module (TPAM) (access restricted to Project members)
  2. OCLC Statistics Module
  3. ILLiad 8 Documentation: Unfilled and Conditionals - Processing Conditional Requests
  4. OCLC Policies Directory
  5. International Coalition of Library Consortia (ICLC)
  6. ShareILL
  7. ILL-L Listserv
  8. Workflow Toolkit Listserv
  9. ILLiad Group on WebJunction
Chapter 21: Effective, Efficient Environments
  1. ILLiad 8 Documentation: Working with Client Layout and Design
  2. ILLiad 8 Documentation: Sending ALA Requests
  3. ALA Library Factsheet 08
  4. ILLiad 8 Documentation: Lending Webpages
  5. ILLiad 8 Documentation: The ILLiad Customization Manager
  6. OCLC: Greening Interlibrary Loan Practices
Chapter 22: Efficient Search and Retrieval
  1. ILLiad 8 Documentation: Installing Additional Addons
  2. ILLiad 8 Documentation: Managing Addon Settings
  3. ILLiad 8 Documentation: ILLiad Addons In Depth
  4. ILLiad 8 Documentation: Addons Directory
  5. Workflow Toolkit: CopyTitleToClipboard
  6. Atlas Training Video: CopyTitleToClipboard
Chapter 23: Keeping Organzied
  1. ILLiad 8 Documentation: Routing Rules - Creating Custom Queues
  2. Workflow Toolkit: Routing Rules - Lending
  3. ILLiad 8 Documentation: ILLiad Addons In Depth
  4. ILLiad 8 Documentation: Addons Directory
  5. Workflow Toolkit: CopyTitleToClipboard
  6. Atlas Training Video: CopyTitleToClipboard
Chapter 24: Billing
  1. Workflow Toolkit: ILL Fee Management (IFM)
  2. OCLC Resource Sharing: Fee Management
  3. OCLC: IFM Savings Calculator
  4. OCLC Statistics Module
  5. Workflow Toolkit: Billing Manager
  6. ILLiad 8 Documentation: Billing Manager Basics
Appendix B: Addons
  1. ILLiad 8 Documentation: Managing Addon Settings
  2. ILLiad 8 Documentation: Addons In Depth
  3. ILLiad 8 Documentation: Addons Directory
  4. OCLC Statistics Module
  5. The Programming Language LUA
  6. ILLiad 8 Documentation: ILLiad Addon Technical Overview